Better Experiences, Operations, & Growth
For People-Focused Companies.

Why Us

Clarity & Simplicity

We remove friction in your customer and team experience with clean, branded systems anyone can follow.

Experience + Operations Combined

Most teams improve one or the other, we fix both. Customer experience and internal operations, for smooth end-to-end flow.

Our systems reduce missed opportunities, increase repeat business, and make your day-to-day easier.

Retention & Revenue Focused

How It Works

Step 1

Audit & Map

We learn your goals, understand your pain points, and map the key moments in your customer and/or team experience.

Step 2

Build & Tailor

We design streamlined experience systems tailored to your workflows and build them into your day-to-day operations.

We roll out your new systems, train your team, and refine as needed.

Step 3

Launch & Support

What We Do Best

Experience Optimization

Client / Guest Onboarding Systems
Staff Onboarding & Daily Operations
Communication & Touchpoint Systems

Operations & Retention Systems

Speed-To-Lead / Follow-Up Systems
Internal Admin / Intake Systems
Review & Testimonial Systems
Referral & Word-of-Mouth Flow
Rebooking Systems

Helping people-focused companies run smoother, communicate better, and grow consistently.

Red Penguins Media is an Experience Systems Design Agency that helps people-focused businesses operate more efficiently and deliver better customer experiences. We build simple systems that improve communication, customer experience, team workflow, and long-term retention.

Our goal is to make your business feel easier, every day, for both your team and your customers.

About Us

Most clients invest between $500–$2,000 for setup and $200–$1000/month for ongoing support.

Pricing

Every business is different, pricing reflects the systems you choose.

Operations & Retention Systems

Experience Optimization

Improve your customer and/or team experience through better communication, onboarding, and workflow alignment.

Convert more of the leads you already receive. Improve your follow-up, review, referral, and rebooking flows to help generate more repeat business and stronger loyalty; without needing more marketing.